Privacy policy

Last Updated: June 2026

Welcome to Memory Lab. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information

  • Order History

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP Address

  • Browser Type

  • Device Information

  • Pages Visited

  • Time Spent on the Website

  • Referral Sources

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and confirmations

  • Improve our website and services

  • Prevent fraudulent transactions

  • Respond to inquiries and requests

  • Send promotional communications (only if you opt in)

Payment Security

We do not store your complete payment card information on our servers. Payments are processed securely through trusted third-party payment gateways that use industry-standard security measures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Personalize user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Shipping and logistics partners for order delivery

  • Payment gateway providers for payment processing

  • Service providers assisting in website operations

  • Government authorities when required by law

All third-party service providers are required to maintain the confidentiality of your information.

Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where legally permissible

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage users to review the privacy policies of any external sites they visit.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child, we will take appropriate steps to delete such information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Your continued use of the website after any changes constitutes acceptance of the updated Privacy Policy.