Refund policy
At Memory Lab, we are committed to providing our customers with a seamless shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund & Returns Policy explains the process for requesting a return, replacement, or refund.
Refund Eligibility
Refunds and returns are available within 15 days of receiving your order.
To be eligible for a return or refund, the item must:
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Be unused and in the same condition as received.
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Be returned in its original packaging.
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Be accompanied by proof of purchase, such as an order confirmation or receipt.
Return Process
Step 1: Contact Customer Support
To initiate a return, please contact our customer support team at:
Email: memorylab08@gmail.com
Please include:
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Your order number
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Product name
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Reason for return
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Relevant photos (if applicable)
Step 2: Return Instructions
Once your request is reviewed and approved, we will provide detailed return instructions, including the return address.
Step 3: Shipping Charges
Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To process your request quickly, please provide:
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Your order number
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Clear photographs of the item and packaging
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A brief description of the issue
Upon verification, we will arrange a replacement or provide a full refund, as applicable.
Non-Returnable Items
The following items are not eligible for return or refund:
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Personalized or customized products
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Gift cards and vouchers
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Clearance, final sale, or non-returnable items clearly marked on the product page
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Products that have been used, damaged by the customer, or returned without original packaging
Refund Processing
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund request.
Approved Refunds
If approved, your refund will be processed within 7–10 business days and credited to your original payment method.
Rejected Refunds
If your return does not meet our eligibility requirements, we will notify you via email with the reason for rejection.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again.
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Contact your credit card provider or bank, as processing times may vary.
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If you have completed the above steps and still have not received your refund, contact us at:
Email: memorylab08@gmail.com
Order Cancellation
Orders can only be cancelled before they are processed and shipped. Once an order has been dispatched, cancellation requests cannot be accepted.