Shipping policy

Last Updated: June 2026

At Memory Lab, we are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

By placing an order with us, you agree to the terms outlined below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a shipping confirmation via email or SMS (where applicable).

Delivery Time

Estimated delivery timelines are as follows:

Location Estimated Delivery Time
Metro Cities 4–7 Business Days
Other Cities & Towns 5–10 Business Days
Remote Areas 7–14 Business Days

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen factors.

Shipping Charges

  • We may offer Free Shipping on selected products, promotional offers, or minimum order values.

  • Any applicable shipping charges will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, tracking information will be provided via email, SMS, or WhatsApp (where available).

Customers can use the tracking details to monitor the status of their shipment.

Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to:

  • High order volumes

  • Courier partner delays

  • Adverse weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

Memory Lab shall not be held responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete address details are provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders returned due to incorrect address information may require re-shipping charges.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the package, the order may be returned to the originating facility.

Any re-delivery requests may incur additional charges.

Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs of the package and product

  • Description of the issue

We will investigate the matter and provide an appropriate resolution.

Order Cancellation

Orders may be cancelled only before they have been processed and shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Refund & Returns Policy.