Terms of service

Last Updated: June 2026

This website is operated by Memory Lab. Throughout the site, the terms "we", "us", and "our" refer to Memory Lab. By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access the website or use our services.

Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide is accurate and complete.

Products and Services

We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all information on the website is error-free, complete, or current.

We reserve the right to:

  • Modify or discontinue products without notice.

  • Limit quantities available for purchase.

  • Refuse or cancel any order at our discretion.

Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change pricing at any time without prior notice.

Payments must be completed through the approved payment methods available on the website.

Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation email. This confirmation does not constitute final acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Incomplete or inaccurate customer information

If payment has already been made for a cancelled order, the amount will be refunded to the original payment method.

Shipping and Delivery

Estimated delivery times are provided for reference only and may vary due to factors beyond our control.

While we make every effort to ensure timely delivery, Memory Lab shall not be held responsible for delays caused by courier services, weather conditions, government restrictions, or other unforeseen circumstances.

Returns and Refunds

Returns, replacements, and refunds are governed by our Refund & Returns Policy.

Please review our Refund & Returns Policy before making a purchase.

User Conduct

You agree not to:

  • Use the website for any unlawful purpose.

  • Violate any applicable laws or regulations.

  • Upload malicious software, viruses, or harmful code.

  • Attempt unauthorized access to our systems.

  • Interfere with the operation or security of the website.

Any violation may result in termination of access to our services.

Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Graphics

  • Product descriptions

  • Text

  • Website design

is the property of Memory Lab and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Memory Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website

  • Purchase of products

  • Delays or interruptions in service

  • Errors or inaccuracies in website content

Our total liability shall not exceed the amount paid by the customer for the product in question.

Indemnification

You agree to indemnify and hold harmless Memory Lab, its owners, employees, affiliates, and partners from any claims, liabilities, damages, or expenses arising from your violation of these Terms of Service.

Third-Party Services

Our website may use third-party services such as payment gateways, analytics tools, and shipping partners.

We are not responsible for the practices, policies, or actions of third-party providers.

Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use your information.

Changes to Terms

We reserve the right to modify these Terms of Service at any time.

Any updates will be posted on this page with the revised date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India.